Seeing “Need admin approval”?

Your IT administrator needs to approve Scape before you can connect Outlook.

1. Ask for approval

In Scape, select “Need approval from an admin?” after sign-in or connection fails.

Scape's Couldn't sign in screen with the Need approval from an admin? link below Try again. — When signing in.

Couldn't Connect Microsoft dialog with a Need approval from an admin? button. — When adding an inbox.

2. Email your IT team

Subject: Please approve Scape in Microsoft 365

Hi, Could you approve Scape for my work Outlook account? Microsoft shows "Need admin approval" when I connect. Permissions and approval steps: https://scape.app/admin-setup/microsoft App: Scape Publisher: Scape AB (verified publisher) Application (client) ID: 4c4ab835-6b14-4ac3-942d-d8f0b5e664e6 Thank you!

Open in email app

3. Connect Outlook again

Once IT approves Scape, return to the app and connect your account.

Seeing “Approval required” in Microsoft instead? Enter a reason and select Request approval. Microsoft emails you the decision.

Admin guide