Privacy policy

Last updated: June 12, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Reworks, Inc., 169 Madison Ave STE 11907.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: New York, United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Scape, accessible from https://scape.app.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Google User Data

We integrate with Google Workspace APIs to enhance our CRM functionalities by providing seamless access to user authentication, email retrieval, and calendar event management. The data we access includes:

• Google Account authentication details (OAuth tokens)
• Email metadata and content (only if explicitly authorized by the user)
• User profile information necessary for authentication
• Google Calendar events and associated metadata

How We Use Google Data

We utilize Google user data to optimize your workflow by automating tasks, summarizing customer interactions, and improving team collaboration. Specifically:

• We retrieve Google Calendar events and emails for customers you have added to the CRM.
• You can stop sharing emails for specific customers at any time.
• You can opt-in to share emails you have sent to a specific customer with your team, with the option to opt out at any time.
• The retrieved data is used to automatically generate tasks for you and your team, summarize your conversations with customers, and facilitate intelligent search capabilities within the CRM.
• We only store emails where one of the recipients is a customer you have added to the CRM.
• We use calendar event data to enable an optional meeting bot that can join calls scheduled in your calendar, collecting relevant metadata about those events.
• We can suggest new calendar events based on your interactions and activity within the CRM. After receiving your approval, we may also send event invites on your behalf to streamline scheduling and coordination.

Google API Scopes

To provide our features, we request access to the following Google API scopes. We only request the minimum necessary scopes to deliver our service.

• https://www.googleapis.com/auth/userinfo.email: To identify you and connect your Google account to your Scape account.
• https://www.googleapis.com/auth/userinfo.profile: To access basic profile information like your name and profile picture to personalize your experience.
• https://www.googleapis.com/auth/gmail.readonly: To read your emails from customers you have added to the CRM. This allows us to summarize them and, with your consent, share them with your team.
• https://www.googleapis.com/auth/gmail.compose: To generate email drafts and follow-ups on your behalf based on your interactions. You always have full control before anything is sent.
• https://www.googleapis.com/auth/calendar.readonly: To access your calendar events, which helps in summarizing customer interactions and allows our optional meeting bot to identify relevant meetings.

Limited Use Compliance

We do not use Google Workspace APIs to develop, improve, or train generalized AI and/or ML models. All user data obtained through these APIs is used strictly for providing our services and is retained only as long as necessary to fulfill the intended purpose.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Sharing and Disclosure of Your Personal Data

We may share Your personal information in the following situations and with the following third parties:

• With Service Providers: We share data with third-party service providers that help us operate, secure, and improve our Service. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose. The services include:
  • Cloud Hosting (Amazon Web Services): For hosting our application infrastructure.
  • Database (Supabase): For storing and managing application data.
  • AI and Machine Learning (OpenAI, Anthropic, Google Gemini): To provide intelligent features such as email summarization and draft generation. We only send the necessary text data for processing and do not store it with these providers.
  • Background Job Processing (Inngest): To manage asynchronous tasks like sending notifications and processing data.
  • Analytics (PostHog): To understand usage patterns and improve our Service.
  • Error Monitoring (Sentry): To identify and resolve technical issues within the application.
• With Your Team: When you explicitly choose to share emails or other information with your team members within the Service.
• For Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Delete Your Personal Data

You have the right to request the deletion of Your Personal Data.

Security of Your Personal Data

We take data security seriously, but no method of transmission over the Internet is 100% secure.

Children's Privacy

Our Service does not address anyone under the age of 13.

Links to Other Websites

Our Service may contain links to other websites not operated by Us.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time.

Contact Us

If you have any questions about this Privacy Policy, You can contact us.